GDPR

GDPR Privacy Policy

Moor to Sea Services (SW) Limited – Domestic Appliance Repair Services
Effective Date: 07 May 2024
Last Updated: 07 May 2025

1. Introduction

At Moor to Sea Services (SW) Limited (‘we’, ‘our’, or ‘us’), we are committed to protecting
your personal data. This policy explains how we collect, use, store, and protect your
information in line with the UK GDPR and the Data Protection Act 2018.

2. Who We Are

Company Name: Moor to Sea Services (SW) Limited
Address: Unit 7E, Pool Industrial Estate, Druids Road, Redruth, TR153RH
Email: hello@moor-sea.co.uk
Phone: 01209314407
Data Controller: Manager

3. What Personal Data We Collect

We may collect and process the following personal data:
– Identity Data: Name, title
– Contact Data: Address, phone number, email
– Service Data: Details about the appliance, service history, customer feedback
– Financial Data: Payment details (if applicable)
– Technical Data: IP address, browser type (if using our website)

4. How We Collect Your Data

We collect data:
– When you request a repair or service
– Through our website (contact forms or service booking)
– Over the phone, email, or in person
– Via third-party referrals (with consent)

5. Why We Collect Your Data (Lawful Bases)

We use your personal data for the following purposes:
Purpose Lawful Basis
To provide repair services Contractual necessity
To respond to enquiries Legitimate interest
To send service updates or reminders Legitimate interest / Consent
For invoicing and payment Legal obligation / Contract
To maintain service records Legitimate interest / Legal obligation

6. Data Sharing

We may share your data with:
– Payment processors (for secure payments)
– IT and software providers (e.g., job management systems)
– Regulatory bodies, if legally required
We will never sell your personal data.

7. Data Retention

We keep your personal data only for as long as necessary. Typically:
– Customer service records: 6 years (for legal/accounting purposes)
– Email correspondence: 2 years
– Warranty/guarantee records: Up to 6 years after service
We securely delete or anonymise data once it is no longer required.

8. Your Rights

You have the right to:
– Access your personal data
– Correct inaccurate data
– Request erasure (‘right to be forgotten’)
– Restrict or object to processing
– Data portability (where applicable)
– Withdraw consent at any time (where applicable)
– Lodge a complaint with the ICO
To exercise your rights, contact us at hello@moor-sea.co.uk.

9. Security

We take appropriate security measures to protect your data, including:
– Encrypted devices and backups
– Secure job management software
– Restricted staff access
– Regular review of our data handling procedures

10. Website and Cookies

Our website uses cookies. We inform users and obtain consent where required. See our
Cookie Policy at www.moortoseaservices.co.uk/cookie-policy

11. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available
on our website or upon request.

12. Contact Us

For any GDPR-related queries, please contact:
Data Protection Contact: Robbie Wells
Email: hello@moor-sea.co.uk
Phone: 01209314407